24/7 Support

TERMS OF USE

This page establishes the Terms and Conditions under which the website can be used (hereinafter, the "Terms") https://granisla.tourtivity.travel/  ("Website"), property of TRIGGLE A.G. with C.I.F. CHE-327.034.921 and registered office at Damm-strasse, 19, 6300 Zug - Switzerland ("TRIGGLE"), and are applicable to the relationship between TRIGGLE and the User who navigates the Website.


1. Website Information

This Web Site in its general section, as well as in its User area, displays information about products or services provided through the Web Site such as tours, excursions, transfers, events and other tourist services, schedules, service provider information and other related information (the "Services"). 

Most of this information is provided to us by outside providers, including professional content providers, transportation and tour providers, and hotels. Therefore, while we have taken reasonable care to ensure that this information is correct, accurate and up-to-date, TRIGGLE cannot verify the accuracy of such information when provided by third parties. We recommend that you confirm all information contained in or linked from the Website with the relevant third party service provider. The legal relationship of the User with respect to the Services of third parties is with the corresponding external service provider.


2. Acceptance

Browsing the Website confers the status of user of TRIGGLE ("User") and implies express acceptance to be bound by these Terms. The User guarantees that he or she is of sufficient legal age to use the Website.

The User agrees to read these Terms carefully each time he or she intends to use or access the Website, as TRIGGLE shall have the right to modify the Terms at any time and without prior notice through publication on the Website. 

Likewise, TRIGGLE shall have the right to modify the content, information or details of the Website when appropriate. Any amendments shall be immediately applicable upon publication on the Website.


3. Intellectual and Industrial Property

All of the contents of the Website and Services, understanding by these, by way of example only, the texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound contents, as well as their graphic design and source codes ("Contents"), are the intellectual property of TRIGGLE or of third parties, and none of the exploitation rights recognized by the current regulations on intellectual property can be understood to have been ceded to the User, except those that are strictly necessary for the use of the Website.

The brands, commercial names or distinctive signs are the property of TRIGGLE or third parties, and access to the Website shall not be construed as conferring any right to the aforementioned brands, commercial names and/or distinctive signs.


4. Conditions of use of the Website

4.1. General

The User agrees to make proper use of the Website in accordance with the Law and these Terms. The User shall be liable to TRIGGLE or to third parties for any expenses, claims, damages and losses that may be caused as a result of any breach of these Terms, any act or omission or for any claim, action, suit or proceeding by a third party against TRIGGLE, its employees or agents caused or contributed to by the User.

It is expressly prohibited to use the Website for purposes that are harmful to the property or interests of TRIGGLE or third parties or that in any other way overload, damage or render useless the networks, servers and other computer equipment (hardware) or computer products and applications (software) of TRIGGLE or third parties.

4.2. Contents

The User agrees to use the Contents in accordance with the Law and these Terms, as well as with other conditions, regulations and instructions that may be applicable in accordance with the provisions of Clause One. In accordance with current legislation, the User must refrain from, but not limited to

  • Reproducing, copying, distributing, making available, publicly communicating, transforming or modifying the Contents, except in the cases authorized by Law or expressly consented to by TRIGGLE or by whoever holds the ownership of the exploitation rights, as the case may be.
  • Reproduce or copy for private use the Contents that may be considered as Software or Database in accordance with current legislation on intellectual property, as well as their public communication or making them available to third parties when these acts necessarily imply reproduction by the User or a third party.
  • Extract and/or reuse all or a substantial part of the Contents that make up the Website, as well as the databases that TRIGGLE makes available to the Users.

4.3. Registration

Without prejudice to the provisions of Clause Five, as well as the privacy policies accessible from the Website and that may be applicable at any time, in case of generating a user and password for the use of the Website is required prior registration of the User. 

All information provided by the User through the forms of the Website for the above purposes or any other, must be true. To this end, the User guarantees the authenticity of all the data he or she communicates and shall keep the information provided to TRIGGLE perfectly updated so that it responds, at all times, to the User's real situation. In any case, the User shall be solely responsible for any false or inaccurate statements made and for the damages caused to TRIGGLE or to third parties due to the information provided.

The registered User shall be responsible at all times for the custody of his or her password, assuming as a consequence any damages that may derive from its improper use, as well as the transfer, disclosure or loss thereof. For this purpose, access to restricted areas and / or use of the Website made under the password of a registered user will be deemed made by the user, who is responsible in any case of such access and use.

4.4. Exclusion of Users

TRIGGLE may unilaterally and without prior notice terminate the User's membership if any of these Terms are breached or if the Website is not used for a certain period of time. 

The User is liable for damages caused by intentional misconduct or gross negligence during the performance of the Services and use of the Website.


5. Payments

Reservations will only be valid if the corresponding payment has been processed correctly. TRIGGLE's payment technology allows for the encryption of all data provided by the User through the Website and is verified by renowned financial institutions that therefore guarantee the security of payments in relation to any reservation processed on the Website. 

Credit card data or any other data provided by the User during the payment process are protected and will be disclosed exclusively to the financial entities in charge of processing such payment, following the User's instructions. 

Once the payment has been processed, you will receive a confirmation of the reservation in the email that the User has provided during the purchase process. In the event that such a reservation confirmation fails, we assure you that the payment collected will be automatically refunded to the User in the original payment method. In case the User does not see the refund reflected in his bank account within ten (10) days, please contact help@triggle.app and we will support you.

The User can use the credit and debit payment systems. Payments by bank transfer are not available. Please note that your transaction will appear on your bank account statement as TRIGGLE.


6. Exclusion of liability

6.1. Information

Access to the Website does not imply an obligation on the part of TRIGGLE to verify the truthfulness, accuracy, suitability, exhaustiveness and timeliness of the information provided through it. The User releases TRIGGLE from any claim in relation to the information of the Services and Contents described in the Website.

TRIGGLE shall not be liable for the decisions taken based on the information provided on the Website, nor for the damages caused to the User or third parties due to actions based solely on the information obtained by using the Website.

6.2. Quality of Service

Access to the Website does not imply an obligation on the part of TRIGGLE to control the absence of viruses, worms or any other harmful computer element. The User is responsible, in any case, for the availability of adequate tools for the detection and disinfection of harmful computer programs.

TRIGGLE shall not be liable for any damage caused to the User's or third party's computer equipment during the provision of or access to the Website.

6.3. For the availability of the Service

TRIGGLE shall not be liable for damages of any kind caused to the User by failures or disconnections in the telecommunications networks that result in the unavailability, suspension, cancellation or interruption of the Website's service during the provision thereof or beforehand, whatever its cause and nature.


7. User Service

In the event that Users have any doubts or difficulties while browsing the Website, they can go to the "Support" section provided on the Website. In the event of complaints or problems with any of the Services contracted through this Website, the User should contact the User Support Service of the external provider. 


8. Protection of personal data

We will handle personal information in accordance with the terms and conditions set forth in our Privacy Policy. For more information you can consult the Privacy Policy section in our Website www.triggle.travel 


9. Applicable law and jurisdiction

These Terms are governed in each and every one of its extremes by the law of Spain. For any question derived from the interpretation and fulfillment of this contract, the parties submit, renouncing their own jurisdiction, to the jurisdiction and competence of the Courts and Tribunals of Palma de Mallorca.


10. General

If any of these Terms is invalid or unenforceable, it will be voided, and the remaining Terms will remain in effect.

Headings are for reference purposes only.

Our failure to act with respect to a breach of the Terms by you or others does not waive our right to act with respect to subsequent or similar breaches.

In these Terms, the term "Site" includes any e-mail newsletter or other content that we provide to you through or initiated from this Website.


These Terms were last updated on 20/10/2020